Privacy Policy

1. Introduction

pk92 ("we", "us", "our", "the Platform") is committed to protecting the personal data of everyone who uses our services. This Privacy Policy ("Policy") describes in clear, direct terms what personal information we collect from users of pk92.cam ("the Platform"), why we collect it, how we use and store it, who we may share it with, and what rights you have in relation to your data.

This Policy applies to all users of the pk92 Platform, including registered account holders and visitors who browse the site without registering. It covers data collected through the website, support interactions, account verification processes and any related services operated under the pk92 brand.

By accessing or using pk92, you acknowledge that you have read and understood this Privacy Policy. Where you provide personal data to us, you confirm that the data is accurate and that you consent to its processing in accordance with this Policy. If you do not agree to this Policy, you should not use the Platform.

2. Definitions

For the purpose of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including but not limited to name, email address, date of birth, CNIC number, device identifiers and IP address.
• "Processing" means any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means pk92, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of pk92 under a data processing agreement.
• "User" means any individual who accesses, registers or interacts with the pk92 Platform.
• "KYC Data" means identity and age verification documentation, such as a Pakistani CNIC, passport, proof of address or selfie/liveness check image, submitted by a User to satisfy verification requirements.
• "Cookie" means a small data file placed on your browser or device by the Platform for purposes described in Section 8.
• "Third-Party Service Provider" means any external company or individual engaged by pk92 to perform services that involve access to or processing of Personal Data.

3. Data We Collect

The categories of personal data we collect from Users are set out below. We collect only what is necessary for the purposes described in this Policy.

3.1 Registration and Account Data

• Full legal name as it appears on your identity document;
• Date of birth (to verify minimum age requirement);
• Email address;
• Residential address (city, country — required for certain verification levels);
• Username and encrypted password credentials;
• Mobile phone number where provided.

3.2 Identity Verification (KYC) Data

• Copy of a valid Pakistani CNIC or passport;
• Proof of residential address (e.g., utility bill or bank statement), where required;
• Selfie photograph or liveness verification image;
• Payment method ownership documentation where applicable.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps and reference numbers;
• Payment method type (e.g., mobile wallet, bank transfer — not full account numbers);
• Currency denomination (PKR / Rs where applicable);
• Bonus and promotion activity records.

3.4 Technical and Usage Data

• IP address and approximate geographic location derived from IP;
• Browser type, operating system and device type;
• Session logs including pages visited, features used and betting activity;
• Referral source and entry URL where applicable.

3.5 Communications Data

• Content of support queries submitted via live chat or email;
• Records of promotional opt-in or opt-out preferences;
• Complaint records and resolution correspondence.

4. How We Collect Data

We collect personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion;
• Automatically — through cookies, server logs and analytics tools when you access or interact with the Platform, as described in Section 8;
• From third-party verification providers — where we engage specialist KYC or identity verification services to assist with document validation and fraud prevention;
• From payment processors — transaction confirmation data passed to us when a payment is completed through a supported payment method.

5. Data Processing

We process your personal data for the following purposes:

6. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. The legal bases we rely on are as follows:

6.1 Contractual Necessity

Processing is necessary to perform the contract between you and pk92 — including registering your account, processing transactions, delivering services and handling account-related communications.

6.2 Legal Obligation

Certain processing activities — including KYC identity verification, AML transaction monitoring and age verification — are required to comply with applicable legal and regulatory obligations in the jurisdictions where pk92 operates.

6.3 Legitimate Interests

We process certain categories of technical and usage data based on our legitimate interests in maintaining platform security, detecting fraud, improving our services and protecting the integrity of our games and betting markets. We balance these interests against your privacy rights and do not override your interests where the impact on your privacy is disproportionate.

6.4 Consent

Where we process data based on your consent — such as sending promotional communications or placing non-essential cookies — we will obtain your explicit consent first and provide a clear, straightforward mechanism to withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

pk92 does not sell your personal data to third parties. We may share personal data in the following limited circumstances:

7.1 Service Providers

We engage third-party service providers to support platform operations, including KYC verification providers, payment processing infrastructure, fraud detection tools, analytics platforms and customer support systems. These providers process data solely on our behalf, under contractual obligations that restrict their use of your data to the specific services they provide to us.

7.2 Payment Processors

When you make a deposit or withdrawal, relevant transaction data is shared with the payment processor facilitating that transaction. Payment references to services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah appear for contextual familiarity only; each provider operates under their own privacy terms and data practices. pk92 does not share more data with payment processors than is necessary to complete the transaction.

7.3 Regulatory and Legal Disclosure

We may disclose personal data to regulatory authorities, law enforcement agencies or courts where required to do so by applicable law, a valid court order, or a legitimate regulatory request. We will only disclose the minimum amount of data required to comply with such obligations.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business, personal data held by pk92 may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

7.5 No Sale of Data

pk92 does not and will not sell, rent, trade or otherwise transfer your personal data to third parties for their own marketing, advertising or commercial purposes.

8. Cookies and Tracking Technologies

pk92 uses cookies and similar tracking technologies to operate, secure and improve the Platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies — These cookies are essential for the Platform to function. They maintain your session state, remember your login, and enable core security features. These cookies cannot be disabled without preventing the Platform from working correctly.
• Performance and Analytics Cookies — These cookies collect anonymised data about how users interact with the Platform — which pages are visited, how long sessions last, and which features are used most frequently. This helps us identify areas for improvement.
• Functional Cookies — These cookies remember your preferences, such as language settings and responsible gambling tool configuration, to provide a more personalised experience.
• Targeting and Advertising Cookies — Where applicable and only with your consent, these cookies support promotional campaigns and help us present relevant offers. You may opt out of this category at any time through your account preferences or browser settings.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Platform. Continued use of pk92 following acceptance of our cookie notice constitutes consent to the use of strictly necessary and functional cookies as described above.

9. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. The general retention periods we apply are as follows:

• Account and registration data — Retained for the lifetime of the account and for a period after closure as required by applicable law and regulatory obligations;
• KYC and identity documents — Retained for the period required by anti-money-laundering and counter-terrorism financing regulations applicable to our licensed jurisdiction, typically a minimum of five years from account closure;
• Transaction records — Retained for a minimum of five years from the date of the transaction, or longer where required by law;
• Communications and support records — Retained for a minimum of two years from the date of the communication, or longer if the communication relates to an unresolved dispute or complaint;
• Technical and usage data — Typically retained in identifiable form for up to 12 months, after which it may be anonymised and retained for analytics purposes.

When data is no longer required for any of these purposes and there is no legal basis for continued retention, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

10. Data Security

pk92 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. The security measures we maintain include:

• TLS encryption — All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS), ensuring that information sent over the network cannot be intercepted in readable form;
• Encrypted storage — Sensitive data including passwords and KYC documents are stored in encrypted form on our servers;
• Access controls — Access to personal data is restricted to authorised personnel who require it to perform their job functions, subject to role-based access controls and confidentiality obligations;
• Two-factor authentication — Optional 2FA is available on all accounts to provide an additional layer of protection against unauthorised login;
• Security monitoring — We operate ongoing monitoring of system activity to detect and respond to suspicious behaviour, potential breaches or anomalous access patterns.

No security system is completely impenetrable. In the event of a data breach that is likely to result in significant risk to your rights and freedoms, we will notify affected users and, where required, the relevant regulatory authority, in accordance with applicable data breach notification obligations.

11. Your Data Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 15.

We will respond to all valid data rights requests within 30 days. Where requests are complex or numerous, we may extend this period by a further 60 days with appropriate notice. We may need to verify your identity before processing any request to protect against fraudulent or unauthorised access to account data.

12. International Data Transfers

pk92 may transfer personal data to servers or service providers located in countries other than your country of residence. Where such international transfers take place, we ensure that appropriate safeguards are in place to protect your data to a standard consistent with the protections described in this Policy.

Safeguards we rely on for international transfers may include standard contractual clauses approved by applicable data protection authorities, data processing agreements with third-party service providers, and technical measures to protect data in transit and at rest.

If you would like further information about the safeguards applied to any specific international transfer of your data, please contact our support team using the details in Section 15.

13. Data of Minors

pk92 does not knowingly collect or process personal data from individuals under the age of 18, or the higher minimum age required by the operator's license jurisdiction. Our services are intended for adults only. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

Parents and legal guardians are encouraged to monitor their children's internet activity and make use of parental control software to prevent minors from accessing gambling platforms. If you believe a minor has registered an account on pk92, please contact our support team immediately so that we can investigate and take appropriate action.

14. Changes to This Privacy Policy

pk92 reserves the right to update or modify this Privacy Policy at any time. Where changes are material — such as a change to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — we will provide reasonable advance notice through the Platform or by email to the address registered on your account.

The effective date at the top of this Policy indicates when the most recent version came into force. Continued use of the Platform following publication of an updated Policy constitutes your acknowledgement of the revised terms. We recommend reviewing this Policy periodically to stay informed.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal data, please contact the pk92 data team through the following channels. These are plain text references only and are not clickable links.

For formal data rights requests, please include your registered username, a clear description of your request, and any information required to verify your identity. We aim to acknowledge all data rights requests within five business days and resolve them within the timeframes described in Section 11.